Hello, I'm Eoin Leonard from Dublin, Ireland. I'm an experienced, passionate and professional high energy leader with over 25 years of practical working knowledge. Manager, Mentor & Motivator, With a keen interest in AGI/UX/UI.

Technical Expert, Microsoft

4 yrs 9 mos

Project managed development of Internal Group Program Management tool (PVM), provided technical support for 48 internal users and three external vendors companies. Responsible for group hardware, software budgets, including procurement, installation and deployment of infrastructure.

Skills: Problem solving

Support Analyst, Microsoft

6 mos

Monitored vendor applications, resolved issues, and escalated complex cases. Provided weekly metrics, implemented monitoring for new apps, and managed Dublin handovers. Oversaw 4 Tier 1 Analysts and ensured seamless global support transitions.

Senior Support Analyst, Microsoft

2 yrs 5 mos

Served as System Engineer (Program Manager) in the SDLC for BGIT core applications, leading requirements gathering, prototyping, testing, and deployment. Created operational documentation, defined SLAs, and implemented support and escalation processes. Managed post-release tasks, including bug fixes, feature enhancements, and compliance (SOX, privacy). Supported SQL/IIS systems and resolved network issues using a 24x7 global support model across Dublin, East Asia, and Redmond.

Senior Deployment Engineer, Sureskills(Dell)

3 mos

Responsible for the configuration of DHCP and Clustered Distributed File Services prior to the migration of user data and desktop role out. Performed a consultancy role on additional hardware requirements and assisted in any high/immediate priority calls. Troubleshoot any application issues arising from deployment, liaising with appropriate test and packaging teams to resolve issue's within.

Senior Windows Engineer, HP

5 mos

Responsible for configuration and installation of new DEV domain for developer testing, including DC Hardware install and configuration. Installation of additional TEST domain for Transformation user testing. Recommended amendments to design documentation. Creation of AD user, machine accounts, group policies and server builds utilising AD group membership policies.

Global Support Manager, Pelagon (Microsoft Gold Partner)

5 yrs 2 mos

System design, documentation scope of work requirements for disaster recovery design and implementation of global geographically dispersed clustered systems.Implementation and action of cloud migration from physical Data Centre to virtual cloud VM's to reduce operational costs. By moving capex to opex.Daily manage Support Team operations and SLA'sManage Infrastructure Team, change management and general infrastructure operations.

Skills: Problem solving

Owner, bemorethananumber.com

7 mos

We bring over a decade of experience with top US multinationals (Microsoft, Dell, HP), specializing in digital-press, bi-di language testing, global support, and hosting infrastructure. Expertise includes Six Sigma project management, SOX compliance, and leadership in 24/7 team environments. Proficient in early SQL 2008, Windows 2008, cloud adoption, and cost reduction strategies. Skilled in minimizing downtime during software upgrades, clustering front/back-end systems, and automating disaster recovery in global enterprises.

L3 Analyst, Microsoft

9 mos, Dublin

I have to admit it is not easy returning to a company that you have left previously but I was welcomed with open arms. And for that I am forever grateful.My role was to assist internal groups in the adoption and support of Visual Studio Team Foundation (VSTF). We promoted this application internally and proved that this can not only work for SMB's but also enterprise clients in a load balanced frontend and back end SQL cluster environment. Azure is a proven model also. A very eniovable role and a great team experience. I do miss them.

Skills: Problem solving

EMEA - Regional Support Manager, Quark

7 mos, Dublin

Responsible for representing the support organization, monitoring support requirements for the EMEA region and prioritize cases with India Support Team. Working closely with Sales and Professional Technical services teams enabling sales for that geography, identify and allocate required support resources. Representing all product lines supported by Quark. In all three verticals: Enterprise, Desktop and SMB. Account Management and System & processes

Skills: Problem solving

Founder, bemorethananumber.com

6 yrs 6 mos, Dublin

Cloud infrastructure consulation/migrations, azure dogfood testing - SQL 2017. ADR, Office 365.

L3 Analyst, Microsoft

6yrs 3 mos, Dublin

As a Service Reliability Engineer, I support Visual Studio Team Foundation (DevOps Server 2019) and its integration with SharePoint, SCVMM, MTM, and SQL Always On in enterprise environments. I manage 24/7 incident coordination, prioritizing and resolving global issues, and collaborating with Problem Management on recurring problems. My role includes handling production deployments, Azure migrations, and troubleshooting across networking, security, and application layers, ensuring smooth operations in a dynamic, fast-paced environment.

Skills: Problem solving

L3 Analyst/Azure DevOps Server SME, Microsoft

3yrs 4 mos, Ireland

Just a title change

Skills: Problem solving . Agile Methodologies

Disaster Recovery Manager, Marsh McLennan (Contract)

2 mos, Dublin

• Led the implementation of active/active SQL DR and geographically dispersed clustering, eliminating annual BCDR testing.• Automated infrastructure restoration and backups using AWS and Azure scripting, saving time and resources.• roposed legal changes to contracts regarding ADR, ensuring compliance and risk mitigation

Skills: ADRs